Question 1

What do we do?

Accepted Answer

MAC.BID purchases truckloads of returned and overstock merchandise from many national big box and online retailers. These items are processed and put into individual auction lots that are sold on our website and mobile app. All auction lots start at $1.00 and are sold to the highest bidder without reserve pricing.

Question 2

What kinds of merchandise are available?

Accepted Answer

Virtually anything sold by large retailers can be found on MAC.BID. These items range in size from Apple phone chargers to Peloton exercise bikes. The typical retail price range is from $25.00 to thousands of dollars.

Question 3

What happens to this merchandise before it is put in an auction?

Accepted Answer

Every item, except those which appear to be in original, untampered condition is opened and examined to determine which of three categories its condition falls under. We designate those Condition Codes as Like New , Open Box and Damaged .

Question 4

What do the condition labels mean?

Accepted Answer

Like New These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC.BID prior to leaving the premises. Once the bidder has left the premises with the item, MAC.BID cannot issue any refund for issues arising with the item. Open Box These are items that were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, The bidder should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. MAC.BID makes all items available for inspection prior to bidding, it is the responsibility of the bidder to inspect all items before placing a bid on the site. Damaged Items marked "Damaged" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, customer returns or any other means. Damaged items could be incomplete and have not been tested for functionality. All Damaged items are sold AS/IS, MAC.BID cannot issue refunds on these items. MAC.BID makes all items available for inspection prior to bidding, it is the responsibility of the bidder to inspect all items before placing a bid on the site.Should Bidders inspect prior to bidding? Regardless of how diligent we try to be, we strongly encourage you personally inspect the item to make your own determination as to condition, description and fitness for your intended use.

Question 5

How do I inspect an item in an auction?

Accepted Answer

Items labeled Open Box or Damaged may be inspected at any of the times shown for inspection in the auction listing. Again, we strongly encourage inspecting any item you intend to bid on prior to bidding. NOTE: If an item is labeled Like New and in its original packaging, inspection is not allowed until you purchase the item. You may fully inspect it at pick up and may request a refund at that time if there&#x27;s a problem with it. When bidding the bidder acknowledges responsibility to accept the item according to the return policy. Please inspect before bidding.

Question 6

If I can't inspect an item, what is the next best thing I can do?

Accepted Answer

Purchase Buyers Assurance. For Open Box and Like New items bidders have the opportunity to purchase a "return policy" for items. When Buyer&#x27;s Assurance is added, the winning bidder has 7 days to return the item for a refund.

Question 7

What is Buyers Assurance?

Accepted Answer

Buyers Assurance is a way to insure your purchase. By paying the small Buyers Assurance Fee, you have the ability to return the item for a refund within 7 days. The Buyers Assurance fee is not refunded, but you will receive the cost of the item plus any other fees and sales tax refunded. This is a great option if you do not have the time to inspect but still want to bid with confidence. NOTE: An item with Buyers Assurance may be returned to any warehouse location.

Question 8

How do your auctions work?

Accepted Answer

We post tens of thousands of new auction items daily. Each item has a posted closing time - set a reminder to make sure you do not miss out on the closing of the auction. The auctions are posted every weekday evening. You must create an account and add a payment method (credit or debit card) that will be charged for your successful auctions. If for some reason you need to change the card you have used for bidding you have until the morning after the auction closed to change it to avoid any problems with the transaction being successful. Every item in an auction has its own countdown clock to advise you of the time left before the close of that auction. Should a higher bid come in as an auction is closing, the auction clock will reset to allow additional bids and will continue to do so if there is active bidding.

Question 9

Explain the additional Fees Charged

Accepted Answer

In addition to the Hammer Price (high bid), there are other fees and costs associated with the auction as follows: Lot Fee - There is a $3 lot fee for each item Buyers Premium - 15% of the final bid price Sales Tax - any applicable sales tax amounts Buyers Assurance (if applicable) - amount varies by the item purchased

Question 10

How do I claim the items I won, and how much time do I have to pick up item(s) that I've won?

Accepted Answer

You have three (3) business days after the close of an auction to come claim your item(s) at the warehouse location it is located. If you are a first-time buyer, we may ask to see a photo ID and credit card used for the purchase. The easiest way to claim your winnings is to have the MAC.BID mobile app on your phone. Open the app and go to your profile. From here click on "Awaiting Pickup" where you will see the option to display your personal QR Code. This will allow you to check in at the facility to claim your winnings. A MAC.BID associate will be able to direct you to the items. The actual procedure may be different in each facility, so it is best to ask for help the first time you win. Any items remaining after the removal deadline will no longer be available to pickup and will be subject to a restocking fee. MAC.BID reserves the right to require Identification and credit card verification prior to the removal of any product won from an auction. This is for our customers protection. PLEASE bring these items with you to ensure your experience is efficient and stress free.

Question 11

What if I cannot pick up an item?

Accepted Answer

If the item has been won at a location where it is inconvenient to pick it up in the allotted three (3) business day time-period, there are three options open to you: You may request a transfer to a more convenient location (within your transfer district) for which there is a nominal charge. You may pay to "hold" the item at its current location, to allow you an additional 7 days to pick it up.

Question 12

How do I transfer an item?

Accepted Answer

Items can be transferred on the website or mobile app. The cost of the transfer is $10.00 (waived for members) and can take up to 7 days to arrive at the final destination. Once the item arrives in the desired location the winning bidder is notified via email and the item must be claimed within 7 days after arriving at the final destination.

Question 13

What are your Hours for Inspection and Pickup?

Accepted Answer

Warehouse hours of operation vary by location. Click here for location-specific hours . NOTE: Customer check-ins will be restricted 15 minutes prior to closing time.

Question 14

What are MAC Bucks?

Accepted Answer

MAC Bucks are a promotional virtual currency on MAC.BID that you can apply towards won auction lot invoices. A positive MAC Bucks balance will be automatically applied to the next invoice by default. You may toggle the default behavior by checking/unchecking the option in your account. MAC Bucks may only be used by the MAC.BID account holder, and are not transferrable to cash. Subscribe to emails from MAC.BID to be notified of all MAC Bucks promotions.

Question 15

How does a Max Bid work?

Accepted Answer

The Max Bid functionality works as a proxy bidder for you. Placing a Max Bid is the best way to ensure you do not lose an item for an amount lower than your maximum bid. To use this feature, just select the highest amount you are willing to pay for an item. The bidding engine will automatically bid for you up to your maximum bid amount. There are two main advantages to using this feature. Firstly, in general, you will win for an amount lower than your maximum bid or lose it. Additionally, it allows you to focus on other auction lots (or non-MAC.BID activities) and know that you will still get the best deal possible.

Question 16

What does the term "Tested" mean?

Accepted Answer

MAC.BID does NOT test for full functionality. For higher value items the team will normally check whether the product powers on. This information and any further detail will be shown in the product information section. Bidders should inspect the product for themselves prior to bidding or purchase Buyers Assurance in the event they are unable to inspect the product.

Question 17

Can I cancel a bid?

Accepted Answer

No, once you place a bid it cannot be cancelled. Make sure you inspect prior to bidding so that you know exactly what you are committing to purchase. However, if you are using the Max Bid feature, you can lower your maximum to the current bid price.

Question 18

How long does it take to receive a refund?

Accepted Answer

The time between a refund request and receiving the refund is dependent on the credit card processor. Once MAC.BID submits the request, the amount of time it takes to process is beyond our control. The credit card processor has direct control over how long this process may take. Nevertheless, the time period between the request and receiving the refund is normally between 7-14 days.

Question 19

How do I contact Customer Support?

Accepted Answer

Email: Help@MAC.BID Hours available: 10am – 6pm EST

How it Works

Frequently Asked Questions

MAC.BID FAQs — How Online Auctions Work

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